Cancellation & Refund Policy

This Cancellation & Refund Policy outlines the terms related to service cancellation and refunds at Cosmo Software Consultancy.

1. Service Cancellation

Clients may request cancellation of services by providing written notice via email or official communication channels.

2. Eligibility for Refund

• Refunds are applicable only for services not yet initiated
• Once service execution has begun, refunds may not be applicable
• Customized or on-site services are non-refundable

3. Refund Process

Approved refunds will be processed within 7–14 business days via the original payment method.

4. Non-Refundable Items

• Installation charges
• Consultation fees
• Third-party software or hardware costs

5. Service Rescheduling

Rescheduling requests must be made at least 24 hours in advance and are subject to availability.

6. Company Rights

We reserve the right to cancel or refuse service due to technical, operational, or legal constraints.

7. Policy Updates

This policy may be updated without prior notice.

Contact

For cancellation or refund requests, contact cosmotraining1@gmail.com.